Terms & conditions

Last updated: 10 November 2026

1. About Claritat

Claritat is operated by Claritat, 22 rue du Vieux Pont, 74200 Thonon-les-Bains, France (SIRET 518 634 100 00037). Claritat helps people who are buying property in France understand the local planning rules and natural risks for an address.

2. What the free report is — and isn't

The free report is generated automatically from public French data sources and written with the help of artificial intelligence. It is an informational first indication only.

It is not legal, notarial, tax, insurance, surveying or technical advice.
It does not replace official documents such as a certificat d'urbanisme (an official planning certificate issued by the mairie), the risk statement supplied by the seller, or the checks carried out by your notaire.
Public data can be incomplete, out of date or imprecise, and the AI may make mistakes.

Always confirm the information with the mairie, your notaire and qualified professionals before making any decision.

3. Using the service

You agree to provide a valid email address that belongs to you.
You won't use the service in a way that harms it or other users, such as automated mass requests.
We may limit the number of free reports per person to keep the service available for everyone.

4. Liability

The free report is provided "as is", without guarantee of accuracy or completeness. To the extent permitted by law, Claritat is not liable for decisions made on the basis of the report or for any loss resulting from them. Nothing in these terms limits rights you have as a consumer under mandatory law.

5. Intellectual property

You may use your report for your own personal purposes, including sharing it with your agent, notaire or advisers. Public data remains subject to its original open licences (such as the French Licence Ouverte).

6. Paid specialist reviews

Essential review: €199, one-time. Complete review: €349, one-time. Copro check: €79, one-time (also available as an add-on for apartments).
Essential and Complete: within 10 working days after payment. Copro check: within 5 working days after payment and receipt of your documents.
Payment is made through Stripe Checkout on this site. Work starts after payment, following your express request at checkout to start the review immediately.
Reviews are informational and not legal advice. Answers obtained from the mairie (town hall) are informational and not legally binding.
Uploaded copropriété documents are used only for your analysis and deleted automatically after 30 days.

7. Right of withdrawal

As a consumer, you have 14 days from the conclusion of the service contract to withdraw. To withdraw, email claritatfrance@gmail.com with a clear statement that you wish to withdraw and your order reference. A withdrawal form is available on request.

At checkout, you expressly ask Claritat to start the review immediately after payment, before the 14-day period ends. If you withdraw after work has started but before the service is fully performed, you pay an amount proportionate to the work already done. Once the service has been fully performed, you can no longer withdraw.

8. Governing law

These terms are governed by French law. If you are a consumer, you may also rely on the mandatory protections of the law of your country of residence.